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Grow your business with trust and empathy – Inside INdiana Business

Dan Allens

Bill has mentored some of Silicon Valley’s richest, brightest, and youngest leaders. For decades, he’s worked with Apple’s Steve His Jobs, Google’s Eric Schmidt, Facebook’s Sheryl Sandberg, and more. Each of these leaders has his one five-letter word that he used to describe him. With that one word, they were able to share their innermost thoughts, fears, and realizations. they put their trust in him.

in his book trillion dollar coach, Schmidt describes coach Bill Campbell’s work and his talent for motivating, encouraging, encouraging and supporting his colleagues. But there is no doubt that Schmidt felt his strongest bond was the trust between them. In other words, whatever was said between them remained between them. He continued, “It became clear that I could talk to him about conversations I couldn’t have with anyone else, especially about my own hopes and fears.” helped connect his mentor with many of his “clients” mentees.

Trust is a reliance on the integrity, strength, competence, and certainty of a person or thing. dependable person. A duty or responsibility imposed on a person in whom reliance or authority is placed. The importance of trust in leadership positions is paramount.

Confidentiality is a big part of that trust. It has to do with direct relationships with individuals. It is not about telling a third party anything about another person. It is “gossiping” or “talking behind someone’s back.” Each of these is a betrayal of confidence. Imagine what would have happened to Bill Campbell if he had betrayed his confidence in any situation by a colleague he worked with as a leader/coach. he would never have succeeded. Luckily, Campbell was good at keeping his trust. As Schmidt suggested, Campbell was the epitome of trust.

International recruitment firm Kronos conducted a recent survey across 11 countries. As a result of COVID, one in three study participants increased their trust in their employer. Ironically, one in three of those surveyed named her “burnout concerns” during the pandemic. This kind of mixed result should be unnerving for employers who continually strive to earn and retain the trust of their employees. Unfortunately, there will always be underperforming employers alongside people who work hard to address employee concerns and earn your trust. As Schmidt alluded to, the important thing is to do what you say you will do.

Empathy and compassion for others are aspects of trust. Get close to your employees and work together. Do not confront them, disrespect them, or cite their weaknesses in front of others, regardless of their position. Bill Campbell clearly had the trust of many leaders in Silicon Valley, but he also sympathized with each one of them. He uses his gift set to put on his shoes and tries to see things from their point of view.

As the saying goes, “People don’t care how much you know until they know how much you care.” did. By leading your company with empathy, you’re sending a message every time you talk to someone. It shows that you really care about them all. You have to go far beyond traditional greetings and reach critical levels like remembering your child’s name, spouse, and birthday. Having conversations like this with your staff really shows how much you care about them, not just as employees, but as people.

Finally, you need to be able to hear. Paying attention to what is being said is very important in the communication process. Improving your listening skills can help you glean insight into your employees’ minds. You are typically focused on solving problems and making decisions on a regular basis. You may need to change the way you think and listen in order to empathize with someone and try to understand how and why they feel that way. Ultimately, being a better listener while working on trust and empathy will definitely seize the day and help your business grow.